Contact Xcoins.
Tell us what you need and we'll point you at the fastest door. Account and transaction questions get answered quickest through Support, where most questions are already answered in full.
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Customer support
Questions about your account, a transaction, verification, or the app. The Support page answers most of them on the spot, and the team is there for the rest.
Go to Support -
Something urgent
Suspected fraud, or an account you think is compromised. Call us rather than waiting on a message — this is the fastest way to reach a person.
+1 (305) 946 1796 -
Media enquiries
Journalists and researchers: reach the team directly and we'll get you to the right person.
[email protected] -
Business & partnerships
Partnership proposals and business enquiries. If you're a merchant looking to accept crypto payments, that's XCoinsPay, and we'll route you there.
[email protected]
Formal complaints
If something has gone wrong and you want to raise it formally, our Complaints Handling Procedure explains how to submit a complaint and what happens next. As a regulated platform, we're required to handle complaints under that procedure, and we do.
Talk to us directly
- Email: [email protected]
- Phone: +1 (305) 946 1796
- Live chat: Around the clock, from your account or the app
Registered office
CF Technologies Ltd (C 87860) Centris Business Gateway, Level 4/W, Triq is-Salib tal-Imrieħel, Zone 3, Central Business District, Birkirkara CBD 3020, Malta
One thing worth repeating:
Xcoins will never contact you privately on WhatsApp, Messenger or Telegram, and will never ask for your password or a two-factor code. If someone claiming to be us does, they aren't.
MiCA Licensed in Europe. Trusted since 2016, used in 100+ countries.
Xcoins is authorised by the Malta Financial Services Authority as a Crypto-Asset Service Provider (CASP) under MiCA. Rates are for information only and are not an offer or investment advice. Crypto prices are volatile, and the value of what you hold can go down as well as up.
Licensed U.S. partner. Trusted since 2016, used in 100+ countries.
Xcoins services are provided in the United States as an agent of Zero Hash LLC, a licensed money transmitter in applicable U.S. jurisdictions. Rates are provided for informational purposes only and do not constitute an offer, solicitation, or investment advice. Digital assets are highly volatile, and their value may decrease as well as increase.
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