{"id":11673,"date":"2024-07-12T11:25:13","date_gmt":"2024-07-12T11:25:13","guid":{"rendered":"https:\/\/xcoins.com\/procedure-de-traitement-des-plaintes\/"},"modified":"2024-07-12T11:25:23","modified_gmt":"2024-07-12T11:25:23","slug":"procedure-de-traitement-des-plaintes","status":"publish","type":"page","link":"https:\/\/xcoins.com\/fr\/procedure-de-traitement-des-plaintes\/","title":{"rendered":"Proc\u00e9dure de traitement des plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11673\" class=\"elementor elementor-11673 elementor-8764\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e36e72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0e36e72\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab35b22\" data-id=\"ab35b22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-371f812 elementor-widget elementor-widget-text-editor\" data-id=\"371f812\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1 style=\"text-align: center;\">Proc\u00e9dure de traitement des plaintes<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8319891 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8319891\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa5f386\" data-id=\"aa5f386\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10fefe7 elementor-widget elementor-widget-text-editor\" data-id=\"10fefe7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Xcoins (sous CF Technologies Limited) s&rsquo;engage \u00e0 fournir des services de haute qualit\u00e9 et accueille favorablement les commentaires des clients sur ses produits, ses services, ses performances et son personnel comme moyen de contr\u00f4ler et d&rsquo;am\u00e9liorer la prestation de services aux clients, ainsi que d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 et l&rsquo;efficience de l&rsquo;organisation.<\/p>\n<p>Xcoins (sous CF Technologies Limited) s&rsquo;engage \u00e9galement \u00e0 garantir que toutes les plaintes des clients sont g\u00e9r\u00e9es de mani\u00e8re r\u00e9active, efficace et juste. Toutes les plaintes seront trait\u00e9es avec respect et b\u00e9n\u00e9ficieront d&rsquo;un niveau de service professionnel tout au long de la proc\u00e9dure de gestion des plaintes.<\/p>\n<p>Les plaintes peuvent \u00eatre signal\u00e9es par les moyens suivants :<\/p>\n<ol>\n<li>En appelant le num\u00e9ro international <span class=\"blue\">+1 (305) 946 1796<\/span> ou le num\u00e9ro gratuit pour les \u00c9tats-Unis <span class=\"blue\">888-712-6467<\/span>.<\/li>\n<li>En nous envoyant un courriel \u00e0 l&rsquo;adresse <a href=\"mailto:help@xcoins.com\">help@xcoins.com<\/a><\/li>\n<li>En nous \u00e9crivant \u00e0 l&rsquo;adresse de la soci\u00e9t\u00e9 :<br \/><strong>Progetta House Level 0, 62 &#8211; 64 Triq it-Torri, Swatar, Birkirkara BKR 4011<\/strong><\/li>\n<\/ol>\n<p>D\u00e8s r\u00e9ception d&rsquo;une plainte, nous prenons les mesures suivantes :<\/p>\n<p>&#8211; envoyer un accus\u00e9 de r\u00e9ception \u00e9crit au client dans un d\u00e9lai de deux (2) jours ouvrables \u00e0 compter de la date de r\u00e9ception de la plainte.<\/p>\n<p>&#8211; envoyer une r\u00e9ponse au client au plus tard dans les quinze (15) jours ouvrables suivant l&rsquo;enregistrement de la plainte.<\/p>\n<p>&#8211; si la plainte ne peut \u00eatre r\u00e9solue dans un d\u00e9lai de quinze (15) jours parce que l&rsquo;enqu\u00eate n&rsquo;a pas \u00e9t\u00e9 men\u00e9e \u00e0 son terme, nous nous engageons \u00e0<\/p>\n<ul>\n<li>informer le client par une premi\u00e8re r\u00e9ponse l&rsquo;informant des causes du retard et de l&rsquo;\u00e9tat d&rsquo;avancement de la plainte.<\/li>\n<li>fournir une indication sur la date probable de fin de l&rsquo;enqu\u00eate.<\/li>\n<\/ul>\n<p>&#8211; une d\u00e9cision finale sera communiqu\u00e9e au client par \u00e9crit.<\/p>\n<p>Si le client n&rsquo;est toujours pas satisfait, l&rsquo;affaire peut \u00eatre port\u00e9e devant l&rsquo;Office de l&rsquo;harmonisation dans le march\u00e9 int\u00e9rieur :<\/p>\n<p><strong>Arbiter for Financial Services N\/S in Regional Road, Msida, MSD 1920, Malta.<\/strong><\/p>\n<p>De plus amples informations peuvent \u00eatre obtenues sur le site officiel : www.financialarbiter.org.mt<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Proc\u00e9dure de traitement des plaintes Xcoins (sous CF Technologies Limited) s&rsquo;engage \u00e0 fournir des services de haute qualit\u00e9 et accueille [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11673","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique de r\u00e9clamation I Xcoins<\/title>\n<meta name=\"description\" content=\"La politique et les proc\u00e9dures de traitement des plaintes de Xcoins. 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