Why didn’t my order go through, and what can I do?

Sometimes when an order doesn’t go through, you may be able to see a charge on your credit or debit card. This is usually an authorization hold and has to do with how transactions are held and confirmed.

When a bank is informed that there is intent to purchase a good, a hold is placed against the funds on your card. This is to ‘save’ the funds for payment. Usually, you won’t notice this taking place. When the transaction does not complete, that money is still held by your bank for a couple of business days, but again this varies from bank to bank.

Rest assured, Xcoins will never charge your card for a declined transaction. If you believe an authorization hold on your card is processed by Xcoins, please contact us at [email protected] and we will help clear this.