How do I create a strong password?

In the digital world, creating a strong password is the first line of defense when trying to protect your online presence.

8 top tips for strong passwords

1. Make your password as long as possible
2. Make you password unique letters and characters – not words
3. Include numbers, symbols, lowercase, and uppercase letters
4. Avoid the use of any personal information
5. Never reuse an old password
6. Use a password manager – e.g. Lastpass
7. Do not reveal your password to anyone
8. Change your password regularly

If you have any questions on how to maximize your account security, please contact our support team at [email protected]. A member of Xcoins will never ask you for your security details.

Forgot your password?

If you have forgotten your password you can reset it here.

What is a backup phrase?

A backup phrase is a mnemonic phrase that is made up of 12 words. This acts as a backup, in case you forget your password or lose your device. If either of these events takes place, having a backup phrase will be your only way of restoring your digital wallet and gaining access to your funds again.

How can I protect myself from scams?

There are a lot of scams in the digital world, but with a few small and simple steps, you can protect yourself from the majority of them.

We’ve listed out the main scams in the market for you.

Phishing scam

Sometimes the website you are using looks familiar. You miss spotting the slightly different URL and enter in your personal details. These are recorded and used instantly elsewhere, a silent and instant scam. This is known as phishing.

You can protect yourself by following three easy steps:
1, Always be suspicious – if a service is asking for extra information, do not give it. Contact their customer support directly and verify the request.
2. Verify that the website you’re using is secure. You can do this by checking that the URL starts with ‘https’ (not ‘http’) and that there is a closed lock in the address bar. This means the site has an active SSL certificate.
3. Don’t just click onto sites, write out the address into the browser.

Fake customer support

You may receive a phone call from a company requesting that you give them personal data so they can access your account. Common reasons are that your account has been compromised.

In these cases, you should remember that no company will ever contact you for personal details. No company will urge you to make a quick decision on something. You should decline to give information, put the phone down and call the company in question. They will be able to tell you the legitimacy of the request very quickly.

Fake companies selling services or products

Be careful giving your financial details to companies you have never heard of. You can very quickly verify a company’s legitimacy by checking its reputation online. A scam company will have a lot of complaints about them.

Another thing to look out for is attention to detail. Does the site have a lot of spelling errors or inconsistencies? If so, you should simply walk away.

If you want to be sure you’re dealing with the real Xcoins:
Check that your correspondence is coming from any of the exact sources below, or get in touch with our customer support team 24/7
Email
[email protected]
Phone
US: +888 71COINS
International: +1 (305) 946 1796
Skype
[email protected]

What is an OTP (One-time password)?

An OTP is a one-time password. It’s a password that is only valid for a one-time login, and you’ll likely be asked to provide your OTP when you haven’t set up your 2FA (two-factor authentication.

Your OTP will be sent to your phone, to the number you validated when you signed up.

This is just an additional security measure we take to keep Xcoins a safe platform.

What is 2FA – Two Factor Authentication?

Two-factor authentication is an authentication method where a user is required to present 2 pieces of evidence to gain access to their account.

2FAs are used to ensure a higher level of security, keeping your accounts, and wallets safe.

What is 3-D Secure?

3-D Secure is an additional security measure for online credit and debit transactions. 3-D Secure enables you to authenticate yourself with your card issues when making online transactions and your card isn’t present.

The additional security layer prevents unauthorized transactions and protects you from exposure to fraud.