How does the 0% fees + Crypto Bonus promotion work?

0% fees refer to card processing fees. You can skip the card processing fees when you pay with your debit or credit card, on your first crypto purchase with Xcoins.

You’ll receive your $10 crypto bonus when you spend *200USD, purchasing the cryptocurrencies of your choice. The bonus will automatically be deducted from your overall costs and will be visible on your order summary on the checkout page.

This promotion is for new users and you’ll find which (or both) of these promotional offers you’ve received in the final step of your purchase process.

Click here to sign up today & get your bonus!

*This amount is cumulative, meaning it could be in a single purchase or multiple purchases.

Why didn’t my order go through, and what can I do?

Sometimes when an order doesn’t go through, you may be able to see a charge on your credit or debit card. This is usually an authorization hold and has to do with how transactions are held and confirmed.

When a bank is informed that there is intent to purchase a good, a hold is placed against the funds on your card. This is to ‘save’ the funds for payment. Usually, you won’t notice this taking place. When the transaction does not complete, that money is still held by your bank for a couple of business days, but again this varies from bank to bank.

Rest assured, Xcoins will never charge your card for a declined transaction. If you believe an authorization hold on your card is processed by Xcoins, please contact us at [email protected] and we will help clear this.

How long will it take for me to receive my order?

Xcoins will always send out coins within 15 minutes of a confirmed transaction. That’s our guarantee.

Occasionally, receiving coins takes a bit longer due to Blockchain delays, but you will be able to track the transaction on the blockchain once we send you the coins. Confirmation typically takes 10-15 minutes.

In some circumstances, our support team will reach out to you for more documentation before an order is released, for security purposes. This could be a copy of your credit card, front, and back, or a signed delivery confirmation from your previous orders. Please watch your email for these requests once you make your purchase.

How can I track the status of my transaction?

You can easily check any transaction by entering your wallet address here.

How do confirmations work with Xcoins?

This is the typical process of an order via Xcoins:

1. You place an order for a cryptocurrency with Xcoins
2. The Xcoins team approves your purchase and your funds are paid
3. Within minutes the transaction appears on the blockchain – you can trace this by inputting your wallet address here
4. The miners of the blockchain verify that your transaction is real
5. Once this is confirmed by several miners, the transaction is accepted on the blockchain. At this point, you will have access to the coins in your wallet. They are all yours!

Why does it take time to receive my order?

Xcoins immediately works to confirm your transaction and send out your coins, once we receive your purchase. Sometimes this process can be very quick, and you can receive the coins in your wallet in a matter of minutes. Other times it takes a little longer.

Why does it take longer to receive coins sometimes?

It all comes down to the way blockchains are built. Blocks are mined by miners. Each block takes around 10 minutes, and this process is hard to speed up. Also, each block can only hold a certain number of transactions. When there is a lot of usage, you can see how easy it is for transactions to slow down slightly, creating a bottleneck for further transactions.

When this happens, you just need to wait it out. Luckily the average waiting times for confirmation are generally low. Always remember that the transaction is in the system, the coins are there and will soon be in your wallet. They just need to be picked up by the miners.

What does “order canceled” mean?

You will never be charged for a canceled order.

A canceled order can take place for a variety of reasons:
– You manually canceled the order
– You asked us to cancel the order

Once the coins are sent to the blockchain, we are unable to cancel an order.

Why has my order failed?

Sometimes an order does not go through. If you see a transaction on your bank card do not worry, you will never be charged by Xcoins for a failed order. You may need to wait a day or two, for your bank to automatically clear your funds for use again.

This can be for a variety of reasons:

1. Your payment was declined by your bank (card issuer). The only way to understand why this took place is to contact your bank’s support team.
2. 3-D authentication fails. This is the Two Factor Authentication layer that a lot of banks now use to ensure your money is safe. If this security layer is not passed, then your funds stay in your bank account
3. Insufficient funds in your account

If you have tried different cards and have repeatedly failed orders, you should contact our support at [email protected].

What does “order completed” mean?

Your order was successful and your coins were dispatched to your wallet. You should have received them or will soon be receiving them, once the blockchain has delivered the coins.

You can easily check any transaction by entering your wallet address here.

Are there fees when buying or selling with Xcoins?

At Xcoins, we are fully transparent and do not have any hidden feeds. Any fees you’d be charged will be displayed in the final step of your purchasing process, and it’s up to you to confirm if you want to place the order.

The fees we charge for buying cryptocurrency are ~4-6% of the total amount you purchase. If you are paying with a credit or debit card there is a 3.9% card processing fee that is added to the order but is always clearly displayed when checking out.

If you have questions about a particular order, just send us an email at [email protected].